Salon Search Episode 4.

Hello My Cakers, Bakers and Beauties…

Here is a review on my latest salon experience, the Salon I’m reviewing is Ziuzo Hair and Beauty Salon in Lewisham the address is:

84 Lee High Road,
London,
Lewisham,
SE13 5PT

Based PURELY on the reviews from NoScrunchie.com, I thought I’d give this salon a try.

I called up at around 10am on 3rd Jan 2014 and made my appointment for 14:00. I arrived ten minutes early and was told to take a seat on the sofa, which I did. The owner/manager Vicky was finishing off cutting a lady’s hair who had just had a wave nouveau treatment but there were 3 other natural haired ladies in the salon, one was waiting on the sofa with me, one was under the steamer and one was at the next work station, I couldn’t see any other stylists there but there was a Junior there who was sweeping up hair and so on.

After waiting around half an hour the Junior offered to take my coat and asked me if I wanted a cup of tea. I let her hang my coat up but declined the tea. Then I waited some more, all this time Vicky had not said a word to me although when I first came in I said hello and that I had a 14:00 appointment. by 14:50 I was fuming! No word of apology or explanation was given to me about why I was waiting so long. I asked Vicky if she knew how much know how much longer I would have to wait and she coldly replied “about 20 minutes”. I really needed my hair done that day or I would have walked out already, I waited 20 more minutes and nothing happened, well nothing happened to ME the other two ladies were getting their hair blow dried and flat ironed. The lady on the sofa was still there next to me… waiting.

At around 15:15 the Junior was instructed to put gowns on both of us who were on the sofa and by 15:40 I was finally in the chair Vicky said we were both having treatments and started on the other lady first – fair enough. When Vicky finally got round to me she roughly undid my twists and started feeling my hair, she seemed confused as to why my hair was slightly damp so I explained that I always detangle my hair using water. Vicky parted my hair to look at my scalp and then started roughly raking her hands through my hair! After a while she stopped and asked what kind of treatment I wanted, I knew I needed a moisture treatment but I wanted to see if she was a decent hair dresser or not, Vicky actually said your hair is not breaking and is quite strong so I will give you a moisture treatment. Ok fair enough – I asked how much that was and she said £30 so I agreed but when I asked to read to ingredients in the Treatment It was a Motions Deep Treatment I read that it had quite a few proteins in it, as far as I’m concerned a moisture treatment for MY hair shouldn’t have protein in it. However as I was pressed for time and I’m not particularly protein sensitive I went along with it . Vicky Shampooed my hair first and then wrapped it in a towel before preparing the other girl’s treatment, I noticed that the other girl had olive oil and another conditioner mixed into her motions treatment but they were both finished up on her.

The Junior was instructed to apply the treatment to my hair and to her credit she was very gentle but applied the treatment to my hair in the same way you would apply a Relaxer, only on my roots and with a hair “paint” brush. As the Junior was obviously Caucasian I asked her a few questions about how long she had been working with Black People’s Natural hair I won’t write down the whole conversation but her answers satisfied me and the way she handled my hair was the same way I handle it so I was happy. The treatment was applied to my ends and I was put under the dryer, not the steamer but whatever… Ok.

I did let Vicky know that I was EXTREMELY dissatisfied at waiting over an hour and a half with no explanation or apology, and told her that the only reason I selected her salon was because of the reviews on No Scrunchie .com, I said that I had an event to attend to and had practically run out of time and although I respect her as a business woman and a Sister I was not happy with the service I had received on that day. Vicky did apologise and explain that she had been let down by her other stylist and we had a mature adult conversation about the whole situation and what it’s like to run a business on your own. In the end I found that although Vicky handled my hair a bit too roughly for my liking she is knowledgeable and not prejudiced about natural hair.               I did get a style in the end, Flat Twist in the front and two-strand twist in the back, Vicky was happy to work with my hair from damp which suited me. In conclusion, after talking it out with Vicky I would go back to the Salon one more time to see how things are on a day when Vicky is not rushing. I am happy with the hairstyle and my hair was and is soft and shiny after the treatment.

I’m sincerely sorry I do not have any photos I was really pissed off that day, but when I go back to the Salon I will take some photos.

Thanks very much for reading especially if you made it to the end with no pictures!

Luv

Sian

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